Return Policy

At Al-Fahd Sport Store for Sports Equipment, we strive for customer satisfaction and always aim to offer the best products and services.

We understand that there are times when you may wish to return or exchange a product. Our return policy allows you to do so easily and conveniently while complying with applicable consumer protection laws in Turkey.

Return Conditions

Return Period

• Customers are entitled to return or exchange a product within 30 days from the date of receipt.

Product Condition

• The product must be in its original condition, unused, and in its original packaging.
• The return must include all original accessories and manuals.

Required Proof

• Customers must provide a purchase invoice or payment receipt as proof of purchase.

Return Procedures

Contact Us

• Customers should contact our customer service team via [phone number/email address] to report their wish to return the product and explain the reason.

Filling Out the Return Form

• Customers will be asked to fill out the return form available on our website or sent via email.

Returning the Product

• Once the return request is approved, customers must return the product to the address mentioned in the return form, bearing the shipping costs.

Special Cases

Damaged or Defective Products

• If a damaged or defective product is received, the customer is entitled to exchange it or get a full refund. Damage or defect must be reported within 7 days of receipt.

Non-Returnable Products

• Some products cannot be returned, such as customized products and opened items that cannot be resold for health or hygiene reasons.

Refunds

Refund Processing Time

• Refund requests will be processed within 7-10 business days from the date the returned product is received and inspected.

Refund Method

• Refunds will be issued using the same payment method used for the purchase. The time it takes for the refund to appear in the customer's account depends on the bank or payment service provider's policy.

Additional Notes

Shipping Responsibility

• We are not responsible for loss or damage of products during return shipping. It is recommended to use a shipping service with delivery confirmation and shipment tracking.

Return Policy Modifications

• We reserve the right to modify this return policy at any time. Amendments will be posted on this page, and we encourage our customers to review it regularly.

Contact Us

For any inquiries or special requests, please contact our customer service team via:

• Email: info@alfahdspor.shop
• Phone: +905342115441
• Address: Maltepe, Gümüşsuyu Cd. No:, 00 Zeytinburnu/İstanbul

We are here to assist you and will be happy to help with any questions or requests.

At Al-Fahd Sport Store for Sports Equipment, we are committed to providing the best shopping experience for our customers, and our return policy is part of this commitment.

Thank you for your trust, and we look forward to serving you again.