Technical Support Policy

Welcome to our online store specializing in sports equipment. We are dedicated to providing the best e-commerce experience for our valued customers.

This page outlines our Technical Support Policy, detailing how we handle customer inquiries and support to ensure you receive the best possible service. We are committed to complying with general e-commerce laws and regulations applicable in Turkey.

Contacting Technical Support

For your convenience, we offer several ways to contact our technical support team:

• Email: info@alfahdspor.shop
• Phone: +905342115441
• Live Chat: Available on our website from 9 AM to 6 PM.
• Contact Form: You can fill out the form available on our "Contact Us" page, and we will respond as quickly as possible.

Working Hours

Our technical support team operates from Monday to Friday, 9 AM to 6 PM (Turkey Time). We strive to respond to all inquiries within 24 hours on business days.

Inquiries received during weekends or public holidays will be addressed on the next business day.

Handling Requests and Complaints

When we receive an inquiry or complaint, we follow these procedures to ensure effective resolution:

1. Acknowledgment of Receipt: We will send you a confirmation email acknowledging receipt of your request or complaint.
2. Problem Assessment: A technical support representative will review the details and assess the issue.
3. Necessary Actions: We will take the necessary steps to resolve the issue as quickly as possible, whether through technical advice, product replacement, or other required actions.
4. Follow-Up: We will follow up to ensure your satisfaction with the provided solution and address any additional questions.

Return and Exchange Policy

We adhere to a fair and transparent return and exchange policy. Customers have the right to return or exchange products within 14 days of receipt, provided the products are unused and in their original condition.

To return or exchange a product, please follow these steps:

1. Contact Technical Support: Reach out to us via one of the contact methods listed above.
2. Provide Order Details: Please provide us with your order details and invoice number.
3. Send the Product: You will be given instructions for returning the product to us.
4. Processing: After receiving the product, we will review its condition and process the return or exchange within 7 business days.

Warranty and Maintenance

All our products come with a warranty against manufacturing defects. The warranty duration varies depending on the type of product and is detailed on the product page and invoice.

If you encounter any issues during the warranty period, please contact us for necessary support and repairs or replacement if required.

Policy Updates

We reserve the right to update this Technical Support Policy from time to time in accordance with legal changes or improvements in our services. Updates will be posted on this page, and we recommend reviewing it regularly to stay informed of the latest policies.

Privacy and Data Protection

We are committed to protecting your privacy and maintaining the confidentiality of your personal data. The information you provide will only be used for providing support and improving our services. Your data will not be shared with third parties without your explicit consent, except as required by law.

We are always looking forward to providing the best support for our valued customers. If you have any questions or need further information, please do not hesitate to contact us.

Thank you for choosing our online store for your sports needs.